Overview
Thank you for shopping with KEI.
Because KEI primarily sells digital products and downloadable design assets, all purchases are subject to the following refund and return conditions.
Digital Products
Due to the nature of digital goods, all sales are generally final once files have been downloaded or accessed.
This includes:
- Digital artwork
- Printable designs
- Wallpapers
- SVG/PNG packs
- Downloadable files
- Design assets
- Digital bundles
We do not accept returns for digital products once delivery has been completed.
Refund Eligibility
Refunds may only be considered if:
- the product file is corrupted
- the download cannot be accessed
- the wrong product was delivered
- duplicate purchases were made accidentally
If you experience any technical issue, please contact us within 7 days of purchase.
Support:
support@kei.c3er.com
Print-on-Demand Products
If KEI offers print-on-demand physical products in the future, refunds or replacements may be considered only for:
- damaged items
- manufacturing defects
- incorrect products received
Issues must be reported within 7 days of delivery and may require photo evidence.
Unauthorized Use
Refunds will not be issued for:
- changed opinions after purchase
- accidental purchases without valid reason
- failure to read product descriptions
- attempts to gain free access to digital products
- misuse of licensing terms
Chargebacks & Fraud
KEI reserves the right to suspend access to downloads, accounts, or future purchases in cases involving:
- fraudulent claims
- unauthorized redistribution
- abusive refund behavior
- chargeback abuse
Contact
For support or refund-related questions:
General inquiries:
Thank you for supporting KEI.